Why I left a Tupperware party empty handed

Why I left a Tupperware party empty handed

Until last week I was a Tupperware party virgin. My life has never revolved in circles where a Tupperware party was de rigeur. With some excitement, I went to my friend’s house, cashed up, and ready to buy. Fast-forward three long hours later, I returned home empty handed. What happened? Here I was, an eager prospect, ready to say yes to any sales offer. I actively participated in the Tupperware party system, with its well-designed patter and process, all designed to funnel the guests to buy. I went home, and thumbed the catalogue wondering why those plastic containers would never grace my home. And then it came to me, I wasn’t feeling the love. I started to wonder, how often have I, or my clients, had a willing and cashed up prospect, only for them to walk away with no sale. As I cast my mind back over many mentoring sessions with my clients, I realised it happened more often than we liked to admit. For whatever reason, we managed to turn a hot prospect into a cold, disappointed ‘might have been’. No one feels good when that happens. And without clients our business will not grow. As I sipped my tea, I reflected on the long evening that had been. A room filled with vivacious, interesting women, a lovely hostess and home, and the Tupperware lady and her wares. All the right components for success. But there was one missing ingredient. Engagement. Take a moment to think about how you interact with your prospects – how engaged are you with them, their needs, and what they desire as...
Cold Soup And A Cold Welcome In Chicago

Cold Soup And A Cold Welcome In Chicago

Lunching on a cold Sunday in Chicago, we decided to eat at Potbelly. The name conjured up images of a warm welcome, hearty food and cosyness. Sadly, it was anything but that. The ambiance in the restaurant was cold and chain-store like…which we later discovered, it is. The staff were unfriendly and clearly dint want to be there either and the food – it tasted like a Campbells soup reject. We ate, and we left – quickly. Vowing to avoid Potbelly at all costs next time we were hungry. The most striking aspect of the experience was the staff. Unlike most other American establishments we visited, where the staff were friendly, smiled and at least preteneded to like the food, Potbelly staff had none of that. There lack lustre response when I asked them about the menu items didn’t fill me with confidence that we would be having a hearty, delicious food. They seem more interested in texting on their mobiles than interacting with the customer. This was a brilliant example of how infectious our energy and attitude is when we are dealing with prospects and customers. Had the staff at Potbelly been engaged, telling me what their favourite dish was, I would have been eagerly anticipating that first mouthful. Instead, my expectations were mediocre, and they were met. How do you interact with your customers and partners? With positive energy, feeling pleased that they have given up their valuable time to be with you, or, a little lack lustre? Next time you interact with someone, think about how you approach it – and the impact you have. I...
The Secret To Keeping Your Customers

The Secret To Keeping Your Customers

We all know that without customers our businesses wouldn’t exist, but do we really honour this essential role they have? I know when we first get a new customer, we can be like a teenager in love, thinking about them, wondering how we can delight them and service their every need. But as the relationship matures, that first burst of lust dissipates. The what? Are you still thinking about them as much, wanting to over service? Or do they become demanding, reliant on you and not as much fun to hang around compared to your new conquest? Once we have had a customer for a while, and I have had a few of mine for over eight years, it can be easy to start taking them, and their business for granted. Their requests appear to be demands, their funny little foibles become annoying traits and your feeling of delight when you work with them has left. If you are feeling this, chances are they’re feeling this too Take some time out to reflect on your customer relationships. Where are they? In the first flush of lust, or toxic like an acrimonious couple, or somewhere in between? Then consider, how do you really want this relationship to be? Do you want them as a customer, or has the relationship gone past its use by date? Or have you let things slip, and you want to recapture the past joy? Customers are key to our business. Without them, we simply wouldn’t have one. Let me know where your love is for your customers and how you will step it...
Mistakes Happen, 4 Easy Steps To Turn Them Around

Mistakes Happen, 4 Easy Steps To Turn Them Around

We all make mistakes. Whether it is professionally or personally we have all done it. And most of the time, we haven’t meant to and there has been no malice behind our actions. So when you have made a mistake, what to do? Once you have got past the self-flagellation recrimination and any other beating up you may do…..apologise! But then what? Consider this, what if you turned the mistake into a really big positive! Imagine that, coming out of the mistake, not only having made good, but in fact made it better, much better! How to do it. Step 1: Remember what your positive intention was behind the action that went wrong Step 2: Consider how the other party may be feeling right now Then consider how you would love them to be feeling! Step 3: What could be a better way to enable that person to feel that improved emotion and still achieve that intention? You may need to get very creative and use your imagination! Step 4: Do it. And do it with the best intention of making good, and making better. You may be surprised by the result you get! I would love you to tell me how you used the 4 step mistake...
Do You Keep Your Customers Happy? Thrive! TV Tips

Do You Keep Your Customers Happy? Thrive! TV Tips

  If we don’t have customers, we don’t have a business. I know that seems really obvious but think about this – do you treat your customers as if they were the most important thing in your business, or do you sometimes treat them as in interruption, an annoyance? Go on be honest – sometimes you may be too busy to give your customers the love and attention they deserve. Your Action: Consider how you would like to be treated if you were one of your customers? How would you like to be communicated to, how quickly would you like your emails answered, a phone call returned, or a package delivered. Really think about this from your customer’s perspective, and then write it down – create a ‘how I can delight my customers’ guidelines. Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Thrive! TV Tip ~ Do you show the real you?

Thrive! TV Tip ~ Do you show the real you?

  People buy people – we have heard that cliché a million times. [new_line] But it’s true. Especially in this competitive and recessionary world that we now live in. [new_line] Think about how you buy services – you ultimately have to know, like and trust someone before you part with your hard earned cash – right? [new_line] So it’s the same for your prospects…think about how you can add more of you and your own authentic voice in everything you do and create to market your business.[new_line] Then people can start to get to know you, and ultimately grow their trust in you so they will buy.[new_line] Your Action: Write down 10 reasons why your customer buy from you – and then ten wonderful points about what it is about you that you bring to your business that no one else has. Take these points and start to weave them into your marketing messages – your website, your promotional material, how you introduce yourself at networking meetings [new_line] Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Thrive! TV Tip ~ Who is at the center of your business?

Thrive! TV Tip ~ Who is at the center of your business?

  Who is at the center of your business? If you answered YOU – wrong, wrong, wrong! [new_line] Yes, I realize that you probably do everything which makes you the operational center of the business but that isn’t what I meant…the person that really needs to be at the center of your business is your customer.[new_line] When you are considering marketing ideas, think of who your customer is and how they will best receive your marketing messages.[new_line] If you are creating new products and services, you need to really think about their problems and how you can best solve them and if you are thinking about pricings…well you can guess the rest. [new_line] Making the customer the center of your business will really help you create products and services that your customer wants to buy, will find out about and will be delighted by how you serve them. [new_line] Your Action: Think about all of the processes in your business, consider if your customer is at the heart of them…or not – and then start to adjust as you need to. [new_line] Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Thrive TV Tip ~ How much do you reveal?

Thrive TV Tip ~ How much do you reveal?

  Do you put your prices on the website or not? [new_line] This is such a common dilemma – Do you put your prices on the website or not? People are generally in two camps – those that say NO don’t put them in, are scared that they will scare off the potential customers by seeming too expensive.[new_line] Others that say DO, want to avoid time waters and tire kickers who use up their free call and their precious time with no intention of buying.[new_line] My advice – for your products, absolutely put your price on the page. Let people know what they are getting for that price, and be very clear on the value they receive. [new_line] But for your services, those less tangible things, I would say do not put them on – you need to get people to interact with you so they can see the value of what they are getting. [new_line] People say no on price but will say yes when they understand the value.[new_line] Your Action: Decide on your pricing visibility and check your marketing materials to ensure you really spell out the value [new_line] Let me know how you get on![new_line] Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Thrive! TV Tip ~ Are your clients misbehaving?

Thrive! TV Tip ~ Are your clients misbehaving?

  It’s your fault! [new_line] It is up to you to tell them how to behave. Watch this Thrive! TV Tip and learn how to help your clients behave.[new_line] What expectations do you set with your clients on how they are to work with you?[new_line] Do you tell them what your expectations are in terms of being paid, giving you orders with enough lead time, turning up to their appointments on time, or cancelling at the last minute? [new_line] Think about what frustrates you about your clients’ behavior … and then take a moment to reflect – what have you told them about how they are to behave? I bet you haven’t set out clearly what your expectations are.[new_line] Your Action: Take some time now and write down you frustrations on one column, and then next to that write down what could be a new standard that you ask for?[new_line] Then write this into an agreement, or working together with me document. And start giving it out to your new clients – I do this, and it helps. You look more professional and your clients know how to act with you.[new_line] Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Thrive! TV Tip ~ Gratitude? Yes, it can help business!

Thrive! TV Tip ~ Gratitude? Yes, it can help business!

No doubt when you were a child you were taught to say ‘please’ and ‘thank you’ as a demonstration of your good manners. And we’re told to be grateful……but have you ever wondered why? Thinking consciously of what is going well in our businesses and lives, helps us to be more optimistic and positive in our thinking. When our thinking changes, what we notice changes. A virtuous circle! Watch this Thrive! TV Tip to learn more. Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
Where is your heart in your business?

Where is your heart in your business?

You know the cliche ‘people buy from people’. That is true and I believe it. Yet how often do we see marketing messages that have no heart in them? And if you are really honest, do you sometimes put out messages that are a little razzamatazz,  with all the right words but lacking in spirit, emotion and impact? Next time you need to write a blog post, a marketing message or an email campaign – try writing it from your heart. I recently started doing this, moving form my head (based on an 18 year marketing career) to my heart. I know it’s made a difference. My messages are more aligned with me and my purpose and I know I am touching more of my audience in a genuine way. If you are wondering how to do it….try this. As you sit to write, take a moment to breathe deeply, get centered. Imagine you can see a member of your audience in your mind’s eye. Connect with them and imagine what is troubling them, what are they needing to know right now. And write from that place….and see what happens! I would love to know how you get on with this approach – please comment below…  ...
Thrive! TV ~ Kissed a customer recently?

Thrive! TV ~ Kissed a customer recently?

  Ever wonder what your customers really value about the work you do with them? Give them a kiss! No really, take them out for a coffee, lunch or drink and ask them what it is that they value about you and your business. The answers may surprise you! This informal market research is invaluable – you can use it to alter your current offerings or even to create new ones. Get closer to your customers and reach out today! Would you like a weekly burst of momentum delivered straight into your in box? Simply click on the button below, we’ll send you the latest tip each week! Sign me up for weekly Thrive!...
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